Guests arriving to a Michigan City boutique hotel often get a personalized check in. I share the secret treasures of the area, scenic sunset drives, and local eateries. Guests learn about the WIFI code, the guest refrigerator, wine glasses, and complimentary cookies. If a person were staying at the Ritz, they would call that Concierge Service. Innkeepers like to take care of people. Certainly, the rise of vacation rentals that are not hosted by an innkeeper offer a different experience. I’m flexible with check-in so, I also offer an arrival that is self-hosted. I often think that the adventure of finding your own way is kind of fun too.
So what I’m wondering is if it’s true that the millennial traveler would just prefer to be left alone, left to discover that quirky brewery or quiet private beach on their own. They are likely to do that with their own personal piece of technology. For example, many resorts use a text message to check in guests. Quick and slick.
Researchers have identified this generation as digital natives. They are culturally liberal and prefer a work/life balance that encourages unique experiences and play. This generation of the ’80’s are the majority of my guests, and they have a friend in me. I admire how they pay attention to the world by staying in touch with instant news, and in turn are inquisitive, opinionated, interesting, and curious about life and living. They use an Uber so they can enjoy an extra cocktail. They are responsible and comfortable in their world.
I think there is room for good service and independence through technology in the hospitality business. Life is all about good balance, and we think we offer that at Tryon Farm Guest House.